Amber Clegg, LPC, CADC III - Program Supervisor
The Access Program is Deschutes County's walk in model to access behavioral health services for adults and children. The program is for people seeking behavioral health services and are determined to be eligible for our services. The program is overseen by the Child and Family Program, where there is a team of five staff members who perform mental health assessments in order to place individuals with therapists. The Access Program is currently offered in Bend; there are plans to expand to other areas including Redmond and La Pine.

Research shows that the sooner someone can see a counselor to get help, the more engaged they are in treatment and the better the outcome. The Access Model is an evidenced based model for providing quick and easy assessment services to those that are eligible. The model provides a more open door for people to come in for an assessment on a day and time that is convenient for them. No appointment is needed, but calling ahead is strongly recommended.

Who Qualifies?

While Deschutes County Behavioral Health primarily works with those on the Oregon Health Plan we encourage anyone, regardless of insurance, to call us. Our screeners provide referrals to the community for those who do not qualify for our services.

How to Get Started

If you wish to use this service please call our Front Desk line at (541) 322-7500 to obtain more information about how to use the Access Services. They will ask some questions to determine if you are eligible for this service and will provide you with information on our hours of operation and what to expect when you come in.

What to Expect During Screening and Assessment

Screening and assessment are performed at the main Deschutes County Health Clinic. You will most likely receive a full mental health assessment when you arrive. Plan to stay for up to two hours to complete the paperwork and assessment process.

Wait times
We hope to serve everyone who walks in the door during our assessment hours. However, please understand that there may be wait times if all of our clinicians are already seeing other people. We will do our best to give you an estimate on the wait. If the wait is too long, or you show up outside the time frame for assessments, you may be asked to return on a different day. We apologize in advance for any inconvenience this may cause.

Referrals
Not all people who come in for a screening or assessment may be referred for treatment services at Deschutes County Behavioral Health. We will discuss your options with you should it be determined that your needs may be best served elsewhere in the community.

Paperwork
When you show up for your assessment, you will be required to fill out some paperwork and provide written consent for services.

What to bring:

  • Your current insurance information
  • Income verification
  • Your health history
  • A list of current medications
  • Any support person(s) you would like involved in your care
  • For children: Bring your child, but only one child at a time, current guardianship status, developmental screenings, IEP/IFSP info, Head Start info.
What to Expect After the Assessment

You may receive an assessment from one of the Access Team clinicians. They specialize in conducting thorough mental health and substance use assessments. They will not, however, be your therapist. They will work with you to set up therapy services with the most appropriate clinician that can meet your needs. Once the assessment is completed you will be set up with your first treatment appointment.

We hope to get you started in treatment just as soon as possible and we hope that you find this Walk-in Access Model a positive experience.