How to Schedule an Inspection by Phone

[ Instructions in PDF Format ]  [ Inspection Codes ]  [ Schedule Inspection Online ]

In an ongoing commitment to improve customer service, Deschutes County Community Development has installed an Interactive Permit System. You can now schedule inspections, cancel inspections or check results, 24 hours a day, 7 days a week!

Interactive Permit System

(541) 317-3174

• Schedule Inspections

• Cancel Inspections
• Retrieve Inspection Results

• A touch-tone telephone

• A site-specific Permit Number

• An Inspection Code for the type of inspection requested. Choose from the codes listed on the back of this brochure.

You will be prompted through the entire process. Press [ * ] at any time for more information.

Press [ 1 ] Schedule an Inspection

Press [ 2 ] Cancel an Inspection

Press [ 3 ] Obtain Inspection Results

Press [ 5 ] Repeat Main Menu

Press [ 0 ] Transfer to Staff

Press [ # ] Disconnect and Hang Up

Press [ * ] Additional Information

The Interactive Permit System will allow you to perform multiple transactions during each call. At the end of the call you will be issued a confirmation number. We recommend that you keep a record of your confirmation numbers and associated transactions in case they are needed for future reference.

1. Call the Interactive Permit System.

2. When prompted, enter the Permit Type and Permit Number. The system will confirm the permit by speaking back the site address.

3. Enter the Inspection Code ( using a code from the inspection code list ).

4. Enter the desired Inspection Date. The cut-off time is 7:30 a.m. for an inspection on the same day.

After you have scheduled the inspection, you will be able to:

• Leave a message for the inspector
• Request automatic notification of inspection results
• Request another inspection, same permit
• Get a Confirmation Number and end call. Use this Confirmation Number when inquiring about this telephone request.
• Return to Main Menu

Call the Voice Permits system.

2. When prompted, enter the Permit Type and Permit Number. The system will confirm the permit by speaking back the site address.

3. Enter the Inspection Code ( using a code from the inspection code list ).

After you have cancelled the inspection, you will be able to:

• Cancel another inspection, same permit
• Cancel another inspection, different permit
• Get a Confirmation Number and end call. Use this Confirmation Number when inquiring about this telephone request.
• Return to Main Menu

1. Call the Voice Permits system.

2. When prompted, enter the Permit Type and Permit Number. The system will confirm the permit by speaking back the site address.

3. Enter the Inspection Code (using a code from the inspection code list).

After you have listened to the inspection results, you will be able to:

• Listen to more results, same permit
• Listen to more results, different permit
• Return to Main Menu

You can press [ 0 ] at any time to transfer to a staff member. You can also press [ * ] to hear an explanation of your current options or call our main office at 541-388-6575.

You can also schedule, cancel or obtain results of inspections by using our online version of the Interactive Permit System.