Enhancing the lives of citizens by delivering quality services in a cost-effective manner.

Text Size:

9-1-1 Service District

Deschutes County 9-1-1 Service District became a consolidated public safety dispatching agency in 1988, taking all calls for police, fire, and medical service assistance for the 9-1-1 Service District in Deschutes County. 9-1-1 dispatches for 14 police and fire/emergency medical services agencies and works closely with the U.S. Forest Service, AirLink, Oregon State Police, and other State and Federal agencies. These calls are entered into a computerized dispatch system and units are directed to the incident.

In 2011, dispatchers answered 301,300 calls for service. Some 59,047 of those calls were taken on the 9-1-1 emergency lines. That’s about 825 calls every day. Calls range from hazardous road condition reports to family members with a life threatening emergency.

A recent study estimates that calls for service will increase to 325,000 calls per year by 2015. A call for service can range from road information and animal complaints to major crimes, fires, or disasters such as train derailments, hazardous materials spills, earthquakes, and floods.

The 9-1-1 Service District covers an area in excess of 3,000 square miles and portions of six surrounding counties. The current population is over 161,733, which include portions of Jefferson County within the Crooked River Ranch and Sisters/Camp Sherman Rural Fire Protection Districts. The area also receives around 3.2 million visiting tourists each year who may need assistance.

It is the mission of Deschutes County 9-1-1 to provide prompt assistance in a caring, resourceful and professional manner to those we serve. The center is an enhanced 9-1-1 facility which also provides standards based lifesaving public emergency care.

Share using email  Share using Twitter Share using Facebook

9-1-1 Service District


Monday-Friday, 8:30 a.m.-5:00 p.m.


9-1-1 Services Building
20355 Poe Sholes Drive
Bend, OR 97701

Mailing Address:

, Suite 300
Bend, OR 97701




(541) 388-0185


(541) 382-5767

News & Events

Download Adobe Reader Documents on this site are available in PDF format.